News Story

ALLYN INTERNATIONAL RELEASES 2012 CUSTOMER SURVEY RESULTS

Posted on June 27, 2013

FORT MYERS, Fla. (Jun. 26, 2013) – The results of a survey conducted by Allyn International Services, Inc. (Allyn), reveal over 78 percent of current clients would recommend Allyn to a friend or colleague. The fifth annual survey invited 389 client contacts to participate from among all service offerings including global trade compliance, logistics & supply chain consulting and tax management.
The response rate was 28 percent - an increase of 3 percent from the 2011 customer survey. Important feedback for Allyn team members included:

94 percent of respondents indicate Allyn is available on a consistent basis
86 percent of respondents indicate Allyn responds promptly to business requests
83 percent of respondents indicate Allyn communicates effectively
70 percent of respondents indicate Allyn proactively seeks and implements solutions

Allyn’s net promoter score is a 39 for 2012. The net promoter score (nps) is a widely accepted method for gauging client loyalty. The nps is calculated by subtracting the percentage of detractors from the percentage of promoters.

The customer service survey is an annual initiative by Allyn to obtain feedback on service offerings, client satisfaction and targeted areas for improvement. Allyn uses an Internet-based format for the questionnaire.

Allyn International Services, Inc. (Allyn) is a privately-owned supply chain management, tax and customs consulting firm established in 1992. Services comprise supply chain & logistics management, global trade compliance and US tax compliance. Allyn offers customized solutions to meet your global needs with offices in Fort Myers, Fla., Shanghai, China, and Prague, Czech Republic. For more information, log onto www.allynintl.com.

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