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The Art of Customer Service
In today’s business world, whether it is electronic or face to face it is vital to provide outstanding customer service. Customer service can be defined as the practice of providing customers with the support to enrich their satisfaction with the company and its products and services.
It is truly an art to provide great customer service. Here are a few suggestions.
- Always give timely updates when your customers have any inquiries. When your client/customer have questions or issues, do your due diligence to reply as quickly and accurately as possible.
- Use the KISS (Keep It Super Simple) method when replying to any issues. Your clients don’t want to hear how the sausage was made. They just want the sausage.
- Always be honest and realistic. Never exaggerate or provide unrealistic goals.
- Own your mistakes. If you make an error, own it. Apologize and provide corrective actions to resolve.
There are more customer service suggestions. These are just a few, but if you practice them, you can retain many of your clients and maybe gain some new ones through their referrals. Which is the true art of customer service.
Contributor: Tonya Solomon-Leftridge
About Allyn International
Allyn International is dedicated to providing high quality, customer centric services and solutions for the global marketplace. Allyn's core products include transportation management, logistics sourcing, freight forwarding, supply chain consulting, tax management and global trade compliance. Allyn clients range from small local businesses to Fortune 500 firms. Allyn conducts business in more than 20 languages and has extensive experience in both developed and emerging markets. Highly trained experts are positioned throughout North and South America, Europe and Asia. Allyn’s regional headquarters are strategically located in Fort Myers, Florida, U.S.A., Shanghai, P.R. China and Prague, Czech Republic. For more information, visit www.allynintl.com